Return & Refund Policy
Thanks for shopping on Tabua.com.ng! If you are not entirely satisfied with your purchase, we’re here to help.
Our policy takes 3 business days to implement. Unfortunately, we cannot offer you a refund or exchange if after 3 days you received the item of your purchase. Your item must be unused and in the same condition that you received it to be eligible for a return. It also has to be in its original packaging.
Returns
You have 3 days to return an item from the date you received it. Returns are to be made to our showroom in Lagos at 18 Ijaye Road, Ogba, Lagos State or our Ibadan showroom at Suit 1-10 block K3, Oyo State Permanent Trade Fair, Expoyo, Off Sango Samonda Road, Ibadan.
A customer may be eligible for returns and refunds, provided that;
- The item is unused and in the same condition that you received it.
- The item is in the original packaging.
- Your item has a receipt or proof of purchase.
- The seal of the item is not broken
Exceptions:
We would however decline a refund if the following happens;
- You misused or mishandled the product in a way that led to its damage
- You received what you ordered, but simply changed your mind about the product.
- You were notified about the state of the item yet gave your consent before delivery.
- You did not like your purchase or realized that you had no use for it.
If you by any chance receive a wrong item, please do not open it or tamper with the seal. Items returned on grounds of ‘wrong delivery’ would not be accepted if the item has previously been opened or the seal has been tampered with by the customer.
Refunds (if applicable)
Refunds are issued at our discretion. Depending on the circumstances, we may choose to refund, replace, repair, or decline the returned item. We will email you once your return has been received and inspected to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are approved, your refund will be processed and the amount will be automatically credited into your Tabua wallet or original payment method. The credit will appear within a few days, subject to your card issuer’s policies.
Late or missing refunds (if applicable)
Check your bank account first if you haven’t received your refund yet. It may take some time for your refund to be processed. Contact your bank next. Before a refund is posted, there is usually some processing time. If you’ve done all of this, and you still haven’t received your refund, please contact us at support@tabua.com.ng or on WhatsApp: +2347052020100
Exchanges (if applicable)
We reserve the right to, in place of a refund, replace the damaged product with a similar one or a different product in our store. Items are only replaced if they are defective or damaged. Email us at support@tabua.com.ng or WhatsApp: +2347052020100 if you need to exchange it for the same item.
